Nike reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Nike a safe and legitimate site to use? How do customers rate Nike? Is Nike a scam, what are the most common complaints?
Customer service rating: 4.0 - 1 ratings

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Knoji Staff
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Posted Jun 26, 2018

Yelp

Generally, the feedback on Nike on Yelp has been positive. They've been rated at approximately 4 stars by customers on Yelp. It appears that users on Yelp who have experience with Nike locally are generally happy with Nike's customer service, and so have given them with positive reviews.

You can see Nike's Yelp reviews here.

Better Business Bureau (BBB)

Nike has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Nike to grade them, and they've assigned them a positive score. Most likely, Nike has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Nike's BBB rating and scorecard here.

Glassdoor

Nike has positive feedback and reviews on Glassdoor. Out of 3,800 ratings Nike has received a 4 star rating by employees and former employees. This indicates that Nike has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see Nike's Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned Nike about average to slightly below average ratings on Trustpilot. Consumers have posted 500 ratings on Trustpilot and given them roughly 2 stars. It appears that users on Trustpilot who have used Nike may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see Nike's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Nike.

Generally, the feedback on Nike among Redditors has been negative. Most of the responses to this thread about Nike were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on 'Nike' here.

Learn more at nike.com.

Shopping tip: (December 10, 2018): Use promo code 2NIKE30 to save 30% off at nike.com — redeem it here. You can also view more Nike promo codes.

As of Monday, Amazon.com is also offering 20% off Nike items on their website.

This user rated Nike's customer service: 4.0
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Rated 4.2 - 40 reviews

About Nike

Nike is a major activewear company operating the e-commerce site nike.com. Nike sells its products and services in the activewear vertical, offering discounts and promo codes to its customers infrequently. Nike is very well-regarded among shoppers on Knoji, with 40 ratings and an average rating of 4.2 stars. Nike scores very highly compared to other brands in the activewear industry, providing 20 e-commerce features to better serve its customers.

Nike's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Nike offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Nike offers free shipping on all qualifying orders. Get free delivery on your order from Nike, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
No
It appears that Nike may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Nike accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
Nike accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Yes
Nike accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that Nike may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Nike supports a promo code box on their website. Check the Nike promo codes page for the latest coupon codes from Nike. Read full answer >>
Sales:
Yes
Nike runs a clearance and promotions page on their website. Check the official Nike sales page for the latest discounted prices and sales directly from Nike Read full answer >>
Black Friday Ad:
Maybe
It appears that Nike may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Yes
Nike offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Yes
Nike offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for Nike on their military discounts page. Read full answer >>
Official Coupons Page:
Maybe
It appears that Nike may not offer official coupons page currently. Read full answer >>
Student Discounts:
Yes
Nike runs a student discount program for current students. Save up to 40% on Nike through their student discount program. Program details are available on their student discounts page. Read full answer >>
Senior Discounts:
Maybe
It appears that Nike may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Nike may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Nike may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Nike may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Nike may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Nike offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
Nike offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
Nike offers gift cards and discounted gift cards during special promotional events. Find gift cards for Nike. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
Nike offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Customer Reviews:
Maybe
It appears that Nike may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Nike may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Nike may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Nike may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Nike may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Nike may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Nike offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Nike may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that Nike may not offer affiliate programs currently. Read full answer >>
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